Terms and Conditions | GO2 Plumbing and Heating Ltd

Section 01

Introduction

Welcome to Go2 Plumbing and Heating Limited. By using our plumbing and heating services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

If you do not agree with these terms, please refrain from using our services.

Section 02

Services Provided

We provide professional plumbing and heating services including but not limited to installation, repair, maintenance, and inspection of plumbing and heating systems.

A detailed description of the services will be provided in each individual agreement, quote, or work order.

Section 03

Service Requests

To request our services, customers must provide accurate and complete information regarding the plumbing or heating issue. This includes but is not limited to the type of service required, system details, and access information to the property.

Any incorrect or incomplete information provided may lead to delays or additional costs. Please ensure all details are accurate when making a request.

Section 04

Pricing and Payments

All pricing for services will be outlined in a written estimate or quotation before any work begins. The cost will depend on the scope of work, parts, and materials required.
Payment is due upon completion of the work unless otherwise agreed in writing. We accept payments by credit/debit card, bank transfer, or other agreed payment methods.
In the case of late payments, we reserve the right to charge interest or impose late fees as permitted by applicable law.

Section 05

Estimates and Quotes

Estimates provided are for informational purposes and may be subject to change based on unforeseen circumstances, additional work required, or other factors. A final quote will be provided upon assessment of the site.
All quotes are valid for a specific period — usually 30 days — unless stated otherwise.

Section 06

Work Guarantees and Warranties

We stand behind our work and offer the following guarantees:

12-Month Workmanship Guarantee

We guarantee our workmanship for 12 months after completion. This covers issues directly caused by our work, excluding misuse or external damage.

Manufacturer Warranties

Manufacturers' warranties on parts and materials may also apply. We will provide relevant warranty information for any materials installed.

Section 07

Customer Responsibilities

You agree to ensure access to the property where the work is to be performed. If we are unable to access the property as scheduled, additional charges may apply.
It is your responsibility to ensure the area where work is being carried out is safe and clear of any obstacles.
If any additional issues are discovered during the work, we will inform you and provide an updated estimate before continuing.

Section 08

Cancellation and Rescheduling

If you wish to cancel or reschedule an appointment, we kindly request at least 24 hours' notice. Failure to provide sufficient notice may incur a cancellation fee.
We reserve the right to cancel or reschedule appointments due to unforeseen circumstances such as inclement weather, labour shortages, or emergencies. You will be notified as soon as possible.

Section 09

Liability and Indemnity

We will take all reasonable precautions while providing our services. However, we are not liable for damages arising from pre-existing conditions in the plumbing or heating systems unless those damages result directly from our work.
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your failure to comply with these Terms and Conditions, or from misuse of the plumbing or heating systems after our work is completed.

Section 10

Health and Safety

We comply with all local laws, regulations, and industry standards related to health and safety. You agree to cooperate with us in ensuring a safe working environment during the provision of services.

All of our engineers are Gas Safe registered and fully insured. We carry full public liability insurance on every job.

Section 11

Privacy and Data Protection

We value your privacy. Any personal information collected will be used solely for the purpose of providing services, and we will handle all data in compliance with applicable privacy laws.

For full details on how we handle your personal data, please refer to our Privacy Policy.

Section 12

Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through negotiation in the first instance. If a resolution cannot be reached, the dispute will be referred to mediation or arbitration in accordance with applicable laws.

For information on how to raise a formal complaint, please see our Complaints Procedure.

Section 13

Force Majeure

We shall not be held liable for delays or failure to perform due to circumstances beyond our control, including but not limited to natural disasters, strikes, labour shortages, or equipment failure.

Section 14

Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 15

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to you in writing and will take effect immediately upon notification. We encourage you to review this page periodically.

Section 16

Contact Information

If you have any questions or concerns regarding these Terms and Conditions or the services we provide, please get in touch:

Go2 Plumbing and Heating Limited — 41 Bridgeman Terrace, Wigan, WN1 1TT

01942 466695

go2ltd@hotmail.com

Terms & Conditions